Overview

IHETS provides reliable, cost-effective, and flexible technologies for consortium-driven projects requiring advance communication and collaboration. These fully managed services include pre- and post-installation consultation, Help Desk support, trouble-shooting, regular maintenance and system upgrades, user training, service demonstrations, and more.

Video conferencing

A two-way tool using Internet video and audio. Live in real-time and/or recorded and stored for on-demand viewing, more than 250 IHETS certified and registered sites can conference. IHETS also arranges links to national and international video conferences, meetings, and educational events.

Audio conferencing

An inexpensive and convenient two-way communication method for administration and instructional support. Using a digital conference bridge, up to 48 people at multiple locations can audio conference and save travel time.

Streaming video and audio (Webcasting)

Similar to TV broadcasts, streamed video and audio—also known as Webcasts—is viewed via the Internet. Available in real-time or encoded and archived for on-demand viewing, consortium events, classes, and more can be made accessible to viewers around the world

Web conferencing (IHETS Interactive)

A real-time, two-way tool to enhance collaboration in teaching, learning,  research, and administration. With a PC, Internet connection, Web camera,
and microphone, students can complete live, fully interactive courses at home, at work, or on the road. Includes application sharing, quizzing, whiteboarding, chat, narrated PowerPoint presentations, and more.

State Universities Voice Network (SUVON)

Carrying nearly 6,000,000 calls per year, SUVON is a statewide private voice network connecting 77 campuses and reaching nearly 80 percent of Indiana calling areas.  Please note that SUVON service is scheduled for discontinuation as of May 31, 2008.

I-Light and circuit-based networks

On behalf of all consortium members—including 31 independent and seven public colleges and universities—the IHETS Board of Directors provides input, direction, and counsel related to network operations and future directions. The broad representation and expertise of the board and its committee members help ensure the needs of all institutions are considered and addressed

Member support and technical consulting

IHETS provides consortium members with technical support 24 hours a day, seven days a week, including holidays. Services include providing answers, information, and direction for using emerging technologies like podcasting in the classroom, developing campus IT disaster plans, recovering from network outages, and complying with the FCC’s Communications Assistance for Law Enforcement Act (CALEA).

Network security and firewalls

Certified security engineers advise consortium members about security threats, alerts, and best practices, including how to:

— Plan and implement comprehensive internal/external security policies
— Develop disaster recovery plans and respond to critical IT incidents
— Plan, implement, and manage network firewalls
— Ensure consistent, appropriate security to protect technology assets, databases, and student records.

Network monitoring

IHETS has developed and built a high-performance suite of tools to assist consortium members with their network management and monitoring needs.

Primary and secondary DNS

Domain name service (DNS) is one of the core operating technologies of the Internet. It provides a simple mechanism to translate Internet protocol addresses into a Web address like the URL http://www.ihets.org.

Co-location

IHETS offers member and affiliate member institutions the ability to co-locate their equipment in a secured environment offering environmental control, fire suppression, surge protection, backup power supply, and after-hours support.